Privacy Policy

Last updated: July 14, 2026

What we collect

Account information (name, email, and sign-in method); your troubleshooting conversations, including the equipment details and photos you provide; documents you upload to My Docs; subscription status; and basic technical logs needed to run the service. Payments are handled by Stripe — we never see your full card number.

How we use it

To provide and improve the service: answering your troubleshooting questions, remembering your equipment and documents, managing your trial and subscription, and sending service emails such as a trial-ending reminder. Troubleshooting conversations are stored and may be reviewed by FixMyPivot to improve answer quality and safety. We do not sell your data, and we do not show ads.

Who processes it

We use trusted providers to run the service: Supabase (database and authentication hosting), Anthropic (AI processing of your questions and uploads), Stripe (payments), Vercel (app hosting), and Resend (service emails). Each receives only what it needs to do its job.

Your documents

Files you upload to My Docs are private to your account. They are processed by the AI only to help troubleshoot your own equipment and are never shown to other customers.

Cookies

We use only the cookies required to keep you signed in. No advertising or tracking cookies.

Retention and deletion

Your data is kept while your account exists. Deleting your account (Settings → Delete account) permanently removes your profile, uploaded documents, and troubleshooting history, and cancels any active subscription.

Children

The service is for adults and is not directed to anyone under 18.

Your rights

You can access your conversations and documents in the app, delete your account yourself at any time, or contact us to ask questions about your data.

Changes and contact

Material changes to this policy will be reflected on this page with a new date. Questions: contact the support address listed in the app.